Privacy Policy

Last Updated: May 1, 2026

Novara Wellness ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

1. Information We Collect

Personal Information: When you make a purchase or create an account, we collect your name, email address, mailing address, phone number, and payment information.

Automatically Collected Information: We automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies. We also collect information about how you interact with our website (pages visited, links clicked, products viewed).

Order Information: We collect your purchase history, order details, and transaction records to fulfill your orders and improve our service.

2. How We Use Your Information

To process and fulfill your orders
To communicate with you about your orders and provide customer support
To send marketing and promotional communications (with your consent)
To improve our website and product offerings
To detect and prevent fraud
To comply with legal obligations

3. Sharing Your Information

We share your information with third parties only as necessary to provide our services:

Shopify: Our store is hosted on Shopify. Shopify processes your data according to their Privacy Policy.
Payment Processors: We use secure payment processors to handle transactions. We do not store your full credit card information.
Shipping Carriers: We share your address and order information with shipping carriers to deliver your orders.
Email Service Providers: We use email providers to send transactional and marketing emails.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

4. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings. Note that disabling cookies may affect some website functionality.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for accounting and legal compliance purposes.

6. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Opt-out: Opt out of marketing communications at any time
Data portability: Request your data in a portable format

To exercise these rights, contact us at support@novarawellness.com.

7. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete your personal information, and the right to opt-out of the sale of your personal information. We do not sell personal information.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated date. Your continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Novara Wellness
Email: support@novarawellness.com