Refund Policy
Our Commitment
We stand behind every product we sell. If you are not completely satisfied with your Novara Wellness purchase, we want to make it right.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on all first-time purchases of any Novara Wellness product. If you are not satisfied for any reason within 30 days of receiving your order, contact us and we will issue a full refund of the product price — no questions asked.
Return Eligibility
- Returns must be initiated within 30 days of the delivery date
- Products must have been purchased directly from novarawellnessco.com
- Opened products are eligible for refund under our satisfaction guarantee for first-time purchases
- Unopened products may be returned for a full refund within 30 days
- Bundle items must be returned as a complete set
How to Initiate a Return
Email us at support@novarawellnessco.com with your order number and reason for return. We will respond within 1 business day with return instructions. You do not need to ship anything back for first-time satisfaction guarantee claims.
Refund Processing
Approved refunds are processed within 3–5 business days. Refunds are issued to the original payment method. Depending on your bank or card issuer, it may take an additional 3– 7 business days for the refund to appear in your account.
Shipping Costs
Original shipping costs are non-refundable unless the return is due to our error (wrong item shipped, damaged product, etc.). Return shipping costs are the responsibility of the customer for change-of-mind returns.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with a photo of the issue. We will ship a replacement at no charge or issue a full refund, whichever you prefer.
Contact Us
Email: support@novarawellnessco.com
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